Get in touch
We read every message
No ticket numbers, no forms. Write what happened in your own words — a screenshot helps if you have one.
Email usIf the button does not open your mail app, write to support@setlane.app.
01 What we can help with
- crashes, freezes, and anything that behaves differently than described;
- workouts, routines, or records that failed to sync between devices;
- the rest timer finishing late, silently, or not at all;
- Setlane Pro purchases, restoring a purchase, or a plan that did not unlock;
- signing in, confirming your email, or changing your email address;
- exporting your data, and questions about how it is stored;
- feature requests and anything that simply annoys you.
For account deletion, see the Delete Account page — it has its own request form and explains exactly what gets removed.
02 What to include
None of this is required, but it usually turns two emails into one:
- your device model and Android version;
- the Setlane version from Settings;
- what you did, what you expected, and what happened instead;
- roughly when it happened, and the exercise or workout involved;
- a screenshot or screen recording, if the problem is visible.
Never send your password, Google password, payment-card details, or a Google Play purchase token. We will never ask you for any of them.
03 Worth checking first
If the rest timer finishes late, Android battery settings are the usual cause — check that notifications and, on some devices, exact alarms are allowed for Setlane.
If a purchase has not unlocked yet, give Google Play a few minutes and reopen the app: purchase status can lag behind payment processing.
04 When you will hear back
Setlane is built and supported by one person, so replies are not instant — but every message is read and answered.
Please send your message from the email address associated with your Setlane account when the question is about your account or a purchase. It saves a round trip of verification.